freescout help desk

We have hosted the application freescout help desk in order to run this application in our online workstations with Wine or directly.

Quick description about freescout help desk:

FreeScout is an open-source help desk and customer support system designed for small and medium-sized businesses. It provides a lightweight, self-hosted alternative to SaaS help desk solutions, allowing users to manage support tickets, track customer inquiries, and collaborate within a team. FreeScout supports multi-channel communication, including email integration and automated responses, making it a versatile tool for customer service.

Features:

• Ticket management system for handling customer inquiries
• Multi-channel support including email integration
• Team collaboration with internal notes and assignment
• Customizable canned responses for quick replies
• Reporting and analytics on support performance
• Integration with third-party tools via plugins

Programming Language: PHP.
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